Shipping & Returns

Welcome to Anbac, your go-to online store for all your shopping needs. We are committed to providing a seamless shopping experience for our customers, which includes a transparent and efficient shipping and return policy. Read on to learn more about our policies.

Shipping

Shipping Rates

We offer free shipping across India for all prepaid orders. For COD orders an additional fee is applicable towards "cash handling" by the carrier partner.

Order Processing

We strive to fulfill orders as soon as you place them. In most cases, your order will be expected to be dispatched within 3-5 business days. Our business days are Monday-Friday.

Shipping Time

For most serviceable pin codes, we try to deliver within 7 days. There could be a possible delay of 2-3 business days in delivery. However, you will be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

ORDER TRACKING

You'll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link - Track Here

Returns

7-DAY RETURNS

Items purchased from Anbac are eligible for return/exchange, if returned within 7 days of delivery.

Processing Period

Returns will get processed within 5 business days and the exchanged product will be delivered within 7-10 working days

Refunds

For approved refunds, the process will be initiated within 1-3 business days and will be credited into the beneficiary's account within 7-10 working days.

 

FREE RETURNS & EXCHANGES

We accept returns or exchanges free of cost. This means you won’t be charged extra to return or exchange the product(s). It's on us! We want your experience to be hassle-free.

Easy Returns

For Prepaid Orders: Your entire amount will be promptly refunded to your original payment mode, whether it's your bank account or credit card or any other mode of payment.

Cash On Delivery : A refund will be initiated to the bank account that is provided by you at the time of raising a return.

Exchange For Something Else

In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it's less, the same can be refunded to you as a gift card.

 

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges

 

RETURNS/EXCHANGE POLICY

• Customers can raise a return request within 7 days after an order has been delivered through access to our returns center - Link & follow the necessary steps.
• Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.
• Exchange is purely subject to product availability.
• If you have received a defective product, send us images using our return center and we will get back to you. Once they are verified by our support team the refund/exchange will be provided.
• A refund will be processed into your bank account or as a gift coupon as per your convenience.
• In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled.
• If the reverse pick-up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return the product.
• We will only credit rupees 100 as a self-shipping costs Refund into your bank account or as a gift coupon as per your convenience.
• Refunds/Exchanges is not applicable on highly discounted products.
• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
• A refund will be initiated as soon as the returned item reaches our warehouse and passes the quality inspection. It should take place within the following 5-7 business days.

SELF SHIP PROCESS

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. You can courier the product(s) to the address mentioned below.
• The Anbac Co, 27/12, A-3, BRC Avenue, Kamaraj Road, Mahalingapuram, Pollachi - 642002
• Upon receiving the product at the warehouse, We will inform you through an email alert or with a voice call.
• We suggest you ship it only through Indian Speed Post to ensure your courier costs do not exceed the amount stipulated above.
• We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India-owned entity with the most widely distributed postal network in India. 

TERMS & CONDITION FOR REFUND

• A refund will be processed into your bank account or as a gift coupon as per your convenience.
• Cancellations - In general for a prepaid mode of payments, the refund will be processed into the same bank account/card/wallet which was used during the order placement.
• Self-Ship Returns - The product amount and 100 rupees courier costs will be processed.
• For self-shipped returns customers need to provide their bank account details like Bank account number, Bank account holder name, Bank IFSC CODE, and Bank Name reaching our help center.
• We update our customers via email once we initiate the refund procedure.
• Bank refunds for both prepaid and cod orders will take 7-10 business days.
• If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
• Defective/ Damaged in transit - Once confirmed by the Customer Delight Team the refund will be provided.
• Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or offer a refund.